office@servicexcellence.com  | + 43 676 570 0774 | Vienna, Austria | Dubai, UAE

BUSINESS CONSULTING
AND QUALITY MANAGEMENT

 "Quality is the core of our business model.’’

QUALITY MANAGEMENT

Our approach to Quality Management incorporates our corporate values which are customized to your organization: Quality – included in all components, elements and divisions are firstly defined by your organization. Consistency – secondly, your organization measures and reviews their current output and results against their desired goals. Innovation – Once appropriate measures are incorporated, and resources are aligned,the organization further reviews processes, standards, and output. This review aims to innovate where required by updating systems, tools, equipment, and processes to achieve excellence. Excellence – excellence must be defined by the organization itself. Achieving excellence refers to customer satisfaction, employee well-being and performance, process optimization and profit next to growth and market share. Various internal and external factors determine what excellence looks like for the organization, vision, and future achievements.

Servicexcellence berät Ihr Unternehmen bei wichtigen Management-Entscheidungen objektiv und
mit fundiertem Branchenwissen, um die besten Ergebnisse für Ihr Unternehmen zu erzielen.

Strength and Weakness Profiling Analysis
Human Resource
Strategic Mapping
Performance Management
Training and development
Organizational Restructuring
Strategic Management
Weak Signal Management
Response Management

Mit einem zweiten Hauptsitz in Wien, Österreich, befindet sich Servicexcellence mitten im Herzen Europas und an einem der flexibelsten Orte der Welt. Servicexcellence kann somit nicht nur Unternehmen im deutschsprachigen Raum, sondern weltweit betreuen.

Die in Wien ansässige Unternehmensberatung unterstützt Sie dabei, Ihre Märkte zu definieren und Trends innerhalb eines bestimmten Marktes zu identifizieren, neue Prozesse zu entwerfen und Produkt- und Serviceeinführungen zu optimieren.

Wir ermöglichen Organisationen, Größe zu erreichen.

QUALITY MANAGEMENT

Quality management ensures that an organization, product, or service produces what the promise states, deliver the highest standards and is consistent. As an internationally recognized business consultant and Action to Success Coach it is my purpose help you and your company find answers to the most strategically important questions. We define goals in the areas of quality, growth, employees, profitability, strategic transformation and change, and sustainability. Together we work on an operational implementation and thus achieve the highest quality. In this way, I help to strengthen your business and your competitiveness, and achieve what your customers are looking for. Quality and reliability, to a fair and profitable offer, with the best customer service. Our Discover Excellence - Quality Management Services™ have four main components:

Quality Planning

Devising a quality management plan that includes the required processes and metrics.

Qulity Assurance

Instilling confidence in the organization by assuring, validating, and exhibiting it has the knowledge, abilities, skills and attitude to achieve desired outcomes.

Quality Control

Inspection, testing and measurement of project deliverables.

Continual Improvement

Examining how elements 1-3 will drive further improvements in efficiency and effectiveness to achieve success.
Our approach to Quality Management incorporates our corporate values which are customized to your organization: Quality – included in all components, elements and divisions are firstly defined by your organization. Consistency – secondly, your organization measures and reviews their current output and results against their desired goals. Innovation – Once appropriate measures are incorporated, and resources are aligned,the organization further reviews processes, standards, and output. This review aims to innovate where required by updating systems, tools, equipment, and processes to achieve excellence. Excellence – excellence must be defined by the organization itself. Achieving excellence refers to customer satisfaction, employee well-being and performance, process optimization and profit next to growth and market share. Various internal and external factors determine what excellence looks like for the organization, vision, and future achievements.

RISK MANAGEMENT

When delivering Risk Management services, we – like business leaders, understand the importance of identifying, analyzing and prioritizing risks. We diligently follow up with a coordinated and cost-effective application of resources to minimize, monitor and control the probability or impact of challenging events. The key aim is to realize opportunities. In other words, we utilize customized, practical, strategic tools that allow you to proactively protect and improve your business, rather than reacting to threats or hazards. Servicexcellence integrates with your organization to support you from A-Z, inside-out. Working closely with your leadership team, your employees and stakeholders, Servicexcellence applies industry best practices and uses state-of-the-art tools.
Our Risk Management Grid™ includes five (5) steps that are integrated and combined with your departments, services, and assets, to protect your organization, quality and success.

Prepare

The RMGTM preparation includes a detailed analysis of your business and its environment. Risk factor clustering is a key element in the process.

Prevent

Once the risk clusters have been prioritized, preventive actions are set and Risk diffusion strategies are applied.

Preserve

Risk management strategies for each factor must be monitored to control the business environment.

Praxis

Regular evaluation meetings and reports must be communicated within the business and with its stakeholders. Consistency in following the processes and complying to the standards are critical practices in this process.

Prof

A measurable evidence must be evident to prove that the risk factor has been eliminated and the businesses under control.
Our tools and methods include:
Procedure and Standards Development
People Management
Complaint Management
Critical Control Check-Lists
Reporting Analytics
Sustainable Development Programs

Mit einem zweiten Hauptsitz in Wien, Österreich, befindet sich Servicexcellence mitten im Herzen Europas und an einem der flexibelsten Orte der Welt. Servicexcellence kann somit nicht nur Unternehmen im deutschsprachigen Raum, sondern weltweit betreuen.

Die in Wien ansässige Unternehmensberatung unterstützt Sie dabei, Ihre Märkte zu definieren und Trends innerhalb eines bestimmten Marktes zu identifizieren, neue Prozesse zu entwerfen und Produkt- und Serviceeinführungen zu optimieren.

Wir ermöglichen Organisationen, Größe zu erreichen.

VIA ONLINE WEBINARS TO YOUR SUCCESS

Servicexcellence focuses on interactive learning solutions and development workshops in classroom settings and outdoor spaces, as well as online.

Offering a blended learning approach allows you and your organization to receive state-of-the-art training solutions and grow online.

Modern, effective and ´´easy to apply´´ tools are implemented through my discussions with you, your teams online.

workshops and trainings focus on:

  • Customer Service
  • Team Dynamic
  • Leadership
  • Soft Skills
    ​Consultation, quality and strategy discussions are carried out both offline and online.

Modern, effective and easy-to-use tools are implemented online through my discussions with you, your teams.

It is my goal to realize your goals together with you.

That means that I focus on flexibility, trust, competence and innovation.

“Every positive action is followed by a positive reaction.
What action have you already managed today for your personal and professional environment? "

Sofie Zithen

Founder & CEO, Action to Success Coach

© 2021 servicexcellence

+ 43 676 570 0774
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Vienna, Austria | Dubai, UAE
Copyright © servicexcellence 2021