BUSINESS CONSULTING
AND QUALITY MANAGEMENT

"Quality is the core of my business model.’’

QUALITY MANAGEMENT

My name is Sofie J. Ziethen, and I have a very clear mission for my customers and partners:

I want the company to become better in their performance, employee development and thereby in their service quality. To achieve this, I act according to a system that is designed to improve the is state of people, companies.

But this was not always the case, I had to develop this system for myself over the last years. As your reliable business partner, Servicexcellence supports you on your way to success.

Servicexcellence's strategic consulting services focus on the business transformation of your company. The Organizational Development and Excellence™ Cycle System developed by Servicexcellence.

Transforming, strengthening and structuring your organization in such a way,
that you achieve your set goals is my promise.

Servicexcellence´s System of Organizational Development and Excellence™ has four (4) quadrants:

Servicexcellence advises your company objectively on important management decisions and with in-depth industry knowledge to achieve the best results for your business.

Strength and Weakness Profiling Analysis

Human Resource

Strategic Mapping

Performance Management

Training and development

Organizational Restructuring

Strategic Management

Weak Signal Management

Response Management

In addition to a corporate office in Dubai, UAE, Servicexcellence is located in Vienna, Austria, right in the heart of Europe and in one of the most flexible locations in the world. Servicexcellence is thus able to serve companies not only in German-speaking countries, but worldwide.

The Vienna-based consultancy helps you define your markets and identify trends within a given market, design new processes and optimize product and service launches.

We enable organizations to achieve greatness.

QUALITY MANAGEMENT

Quality management ensures that an organization, product or service meets the highest standards and is consistent.

Quality means credibility, sustainability, competent people and delighted customers.

My tools:

Mystery Shopping, Customer Surveys, Employee Surveys, Talent Analytics and more.

As an internationally recognized Business Consultant and Action to Success Coach, I support you and your company in finding answers to the strategically most important questions.

Together we work on an operational implementation and thereby achieve the highest quality.

In this way, I contribute to the strengthening of your company and your competitiveness and achieve what your customers are looking for: quality and reliability at a fair offer with the best customer service.

Our Discover Excellence - Quality Management Services™ have four main components:

Quality Planning

Devising a quality management plan that includes the required processes and metrics.

Qulity Assurance

Instilling confidence in the organization by assuring, validating, and exhibiting it has the knowledge, abilities, skills and attitude to achieve desired outcomes.

Quality Control

Inspection, testing and measurement of project deliverables.

4. Continual Improvement

Examining how elements 1-3 will drive further improvements in efficiency and effectiveness to achieve success.

Our approach to quality management follows our corporate values and is tailored specifically to your organization:

Quality - Quality in all its components and factors must first be
defined.

Consistency - Once this process is completed, your organization can begin to measure and align its current
actions and results and align them with desired goals.

Innovation - Once the right actions have been taken, all resources are aligned and processes, standards and measures are revisited - this time with the goal of innovating and taking update actions with the right tools and resources needed to achieve excellence.

Excellence - Excellence must again be defined by the organization itself. Excellence is primarily related to customer satisfaction, employee well-being and performance, process optimization, and business growth and market share.

Various internal and external factors determine what excellence looks like for your organization, your vision and future successes.

Contact me, and I'll get back to you personally to help you realize your goals.

RISK MANAGEMENT

When delivering Risk Management services, we – like business leaders, understand the importance of identifying, analyzing and prioritizing risks.

We diligently follow up with a coordinated and cost-effective application of resources to minimize, monitor and control the probability or impact of challenging events.

The key aim is to realize opportunities. In other words, we utilize customized, practical, strategic tools that allow you to proactively protect and improve your business, rather than reacting to threats or hazards.

Servicexcellence integrates with your organization to support you from A-Z, inside-out.

Working closely with your leadership team, your employees and stakeholders, Servicexcellence applies industry best practices and uses state-of-the-art tools.

Our Risk Management Grid™ includes five (5) steps that are integrated and combined with your departments, services, and assets, to protect your organization, quality and success.

Prepare

The RMGTM preparation includes a detailed analysis of your business and its environment. Risk factor clustering is a key element in the process.

Prevent

Once the risk clusters have been prioritized, preventive actions are set and Risk diffusion strategies are applied.

Preserve

Risk management strategies for each factor must be monitored to control the business environment.

Praxis

Regular evaluation meetings and reports must be communicated within the business and with its stakeholders. Consistency in following the processes and complying to the standards are critical practices in this process.

Prof

A measurable evidence must be evident to prove that the risk factor has been eliminated and the businesses under control.

Our tools and methods include:

Procedure and Standards Development

People Management

Complaint Management

Critical Control Check-Lists

Reporting Analytics

Sustainable Development Programs

Contact today for your free consulation!

VIA ONLINE WEBINARS TO YOUR SUCCESS

Servicexcellence focuses on interactive learning solutions and development workshops in classroom settings and outdoor spaces, as well as online.

Offering a blended learning approach allows you and your organization to receive state-of-the-art training solutions and grow online.

Modern, effective and ´´easy to apply´´ tools are implemented through my discussions with you, your teams online.

workshops and trainings focus on:

Customer Service
Team Dynamic
Leadership
Soft Skills
Consultation, quality and strategy discussions are carried out both offline and online.

Modern, effective and easy-to-use tools are implemented online through my discussions with you, your teams.

It is my goal to realize your goals together with you.

That means that I focus on flexibility, trust, competence and innovation.

“Every positive action is followed by a positive reaction.
What action have you already managed today for your personal and professional environment? "