office@servicexcellence.com  | + 43 676 570 0774 | Vienna, Austria | Dubai, UAE

TRAINING AND DEVELOPMENT

„Take action to succeed."

"I love what I do, and my expertise and passion allow me to develop individuals and organizations all over the world. I empower people to take positive action and achieve great results! Motivation, skills, the passion for people embody the name of my company and vision. Take action to succeed!" Sofie J. Ziethen, Founder.

Sofie J. Ziethen, MS.c. stands for action, power, intellectual training and customized workshops that lead individuals and companies to their success. ​ Her energy-driven, motivating workshops are based on experience, international best practices and a unique consulting approach with allowed Sofie to work with many of the Fortune 500 Companies and positively impact the lives of thousands around the world.

Development programs include:

Customer Service

Team Dynamic

Guidance

Soft Skills

The customized solutions positively impact business and personal goals. Your future is defined by your actions today!

Servicexcellence ́s training and development solutions challenge the status-quo of both individuals and businesses.

As a successful worldwide represented trainer and ´´Action to Success Coach´´.

Together with you, I analyze, identify, customize and deliver training and development services with passion and motivation.

Workshops and services are customized development journeys, and events designed using our experience, knowledge, proven
ability, and platforms so that solutions enable organizations to develop and evolve.

DIMENSIONS OF DEVELOPMENT (Soft Skills)

The training and development solutions consist out of more than 57 training programs and more than 100 action-based activities.

  • Programs are offered indoors, outdoors and online.
  • Participant numbers can reach from 5 up to 500 people per program.
  • Workshop materials are customized and included in the delivery.

LEADERSHIP

Leadership programs are designed by experts using actual case studies that reflect your current operational, financial,and behavioural landscapes.

  • Strategic Direction
  • Driving Results 
  • Future Leadership Development 
  • Leadership and Communication, Conflict Resolution and Decision-Making
  • Leadership Types and I


Additional leadership programs and one to one interventions include:
Motivational programs are face to face interactions that include:

  • Executive Coaching
  • Strategic Mapping
  • Personality Testing 
  • Management Tool Box Journey (6 months development program for leaders)

I customize the journey with individuals and teams to support people to achieve their personal goals on their path to excellence.

  • Goal Setting
  • Personal Coaching
  • Vision Session 
  • Personality Typing and Testing

CUSTOMER EXPERIENCE TRAINING
S.M.I.L.E. - The Customer Service Culture ™
C.A.S.H. - Die Up-Selling Technik ™

The Customer Experience programs designed by Servicexcellence are experiential motivational, high-energy driven workshops!
The focus are skills, and behavioural techniques which service representatives need to stand out, serve and satisfy your customer.
The language, materials and presentations selected are all customized to align to the language and philosophy of your organization.

  • Managing Service & Driving Results
  • Service Excellence Management
  • Complaint Handling and Conflict Resolution
  • Telephone Techniques
  • Grooming Standards and Hygiene
  • S.M.I.L.E. – The Customer Service Culture
  • S.M.I.L.E. – Train the Trainer Certification
  • Train the Trainer
  • CASH - Up-selling Techniques™

SOFT SKILLS

Soft skills programs include a variety of personal and professional topics.
​These include:

  • Emotional Intelligence
  • Problem – solving and decision – making
  • Creative thinking
  • Communication
  • Time Management
  • Interviewing skills
  • Process Management

Each course, regardless of the topic, is customized to suite your organization, audience and serve your desired objectives and results.

Programs are customized in terms of:

  • Language and Vocabulary
  • Delivery Mode
  • Interaction
  • Duration
  • Number of People
  • Case Studies and Real Life Scenarios

TEAM DYNAMIC AND DISC PROFILING

Our team dynamics programs range from individual events to complete development journeys and focus on the following aspects of High Performing Teams:

  • Trust 
  • Accountabilit
  • Results
  • Collaboration 
  • Team Dynamics Matrix
  • Team Building Events
  • Team Coaching

Additional services include:

  • Strategic Mapping Workshops
  • Values-Based Workshops 
  • Focus Group Discussions
  • Satisfaction Survey
  • Case Study Interviews

VIA ONLINE WEBINARS TO YOUR SUCCESS

Servicexcellence focuses on interactive learning solutions and development workshops in classroom settings and outdoor spaces, as well as online.

Offering a blended learning approach allows you and your organization to receive state-of-the-art training solutions and grow online.

Modern, effective and ´´easy to apply´´ tools are implemented through my discussions with you, your teams online.

workshops and trainings focus on:

  • Customer Service
  • Team Dynamic
  • Leadership
  • Soft Skills
    ​Consultation, quality and strategy discussions are carried out both offline and online.

Modern, effective and easy-to-use tools are implemented online through my discussions with you, your teams.

It is my goal to realize your goals together with you.

That means that I focus on flexibility, trust, competence and innovation.

“Every positive action is followed by a positive reaction.
What action have you already managed today for your personal and professional environment? "

Sofie Zithen

Founder & CEO, Action to Success Coach

© 2021 servicexcellence

+ 43 676 570 0774
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Vienna, Austria | Dubai, UAE
Copyright © servicexcellence 2021