TRAINING AND DEVELOPMENT

„Take action to succeed."

Transform your organization today!

´´Customer service cultures, team dynamics, leadership, soft skills and MBTI® development are part of my expertise.´´

Sofie J. Ziethen, MS.c. stands for action, power, intellectual training and customized workshops that lead individuals and companies to their success.

Her energy-driven, motivating workshops are based on international experience and a unique consulting approach, which allowed Sofie to work with many of the Fortune 500 Companies and positively impact the lives of thousands around the world:

"I love what I do, and my expertise and passion allow me to develop individuals and organizations all over the world. I empower people to take positive action and achieve great results! Motivation, skills, the passion for people embody the name of my company and vision. Take action to succeed!" Sofie J. Ziethen, Founder.

Development programs include:

Customer Service

Team Dynamic

Guidance

Soft Skills

DIMENSIONS OF DEVELOPMENT

The training and development solutions consist out of more than 57 training programs and more than 100 action-based activities.

Programs are offered indoors, outdoors and online.
Participant numbers can reach from 5 up to 500 people per program.
Workshop materials are customized and included in the delivery.

LEADERSHIP

Leadership programs are designed by experts using actual case studies that reflect your current operational, financial,and behavioural landscapes.

Strategic Direction
Driving Results
Future Leadership Development
Leadership and Communication, Conflict Resolution and Decision-Making
Leadership Types and I

Additional leadership programs and one to one interventions include:
Motivational programs are face to face interactions that include:

Executive Coaching
Strategic Mapping
Personality Testing
Management Tool Box Journey (6 months development program for leaders)

I customize the journey with individuals and teams to support people to achieve their personal goals on their path to excellence.

Goal Setting
Personal Coaching
Vision Session
Personality Typing and Testing

Contact me today for your free consulation!

CUSTOMER EXPERIENCE TRAINING
S.M.I.L.E. - The Customer Service Culture ™
C.A.S.H. - Die Up-Selling Technik ™

The Customer Experience programs designed by Servicexcellence are experiential motivational, high-energy driven workshops!
The focus are skills, and behavioural techniques which service representatives need to stand out, serve and satisfy your customer.
The language, materials and presentations selected are all customized to align to the language and philosophy of your organization.

Managing Service & Driving Results
Service Excellence Management
Complaint Handling and Conflict Resolution
Telephone Techniques
Grooming Standards and Hygiene
S.M.I.L.E. – The Customer Service Culture™
S.M.I.L.E. – Train the Trainer Certification™
Train the Trainer
CASH - Up-selling Techniques™

SOFT SKILLS

Soft skills programs include a variety of personal and professional topics.
These include:

Emotional Intelligence
Problem – solving and decision – making
Creative thinking
Communication
Time Management
Interviewing skills
Process Management

Each course, regardless of the topic, is customized to suite your organization, audience and serve your desired objectives and results.

Programs are customized in terms of:

Language and Vocabulary
Delivery Mode
Interaction
Duration
Number of People
Case Studies and Real Life Scenarios

TEAM DYNAMIC AND DISC^© PROFILING

Our team dynamics programs range from individual events to complete development journeys and focus on the following aspects of High Performing Teams:

Trust
Accountabilit
Results
Collaboration
Team Dynamics Matrix
Team Building Events
Team Coaching

Additional services include:

Strategic Mapping Workshops
Values-Based Workshops
Focus Group Discussions
Satisfaction Survey
Case Study Interviews

VIA ONLINE WEBINARS TO YOUR SUCCESS

Servicexcellence focuses on interactive learning solutions and development workshops in classroom settings and outdoor spaces, as well as online.

Offering a blended learning approach allows you and your organization to receive state-of-the-art training solutions and grow online.

Modern, effective and ´´easy to apply´´ tools are implemented through my discussions with you, your teams online.

workshops and trainings focus on:

Customer Service
Team Dynamic
Leadership
Soft Skills
Consultation, quality and strategy discussions are carried out both offline and online.

Modern, effective and easy-to-use tools are implemented online through my discussions with you, your teams.

It is my goal to realize your goals together with you.

That means that I focus on flexibility, trust, competence and innovation.

Contact

“Every positive action is followed by a positive reaction.
What action have you already managed today for your personal and professional environment? "

Founder & CEO, Action to Success Coach