"I love what we do, and my expertise and passion allow me to develop individuals and organizations all over the
world. I empower people to take positive action and achieve great results! Motivation, skills, the passion for people
embody the name of my company and vision."
                       
  Sofie J. Ziethen, Founder & CEO

Servicexcellence ́s training and development solutions challenge the status quo of both individuals and businesses. As a successful worldwide represented consultancy leader, leader, I have a clear vision and values which I live every day, and which contribute to achieving excellence.
 

Together with you, I analyze, identify, customize and deliver training and development services with passion and
motivation. Servicexcellence – Business Consulting and Development offers consulting services and educational workshops that
support skills development and culture change that positively impacts business results.

 

"Training and development of the human capital, skills and motivation are Servicexcellence – Business Consulting and Development ́s core business. As the Founder and CEO of the Consultancy, I work with experts and Servicexcellence’s representatives who
add value to organizations and communities.

We are professional people each possessing a passion for success; evolving organizations by supporting them, so their
people achieve happiness at work!

 

Our services are customized development workshops, journeys, and events designed using our experience, knowledge, proven
ability, and platforms so that solutions enable organizations to develop and evolve.

ONLINE-BASED TRAINING

Decades of experience in the learning and development industry,
flexibility and the attention to details and quality offered in all our services,
allows Servicexcellence – Business Consulting and Development to engage
people around the world through online learning platforms.

 

• One to one coaching (for individuals and teams)
• Virtual classroom workshops
• Lectures
• Sustainable learning platforms
• Pre- and post-assessments


Skill-based learning and online reading materials are only
a few of the services that are offered as an
additional benefit to our
customized learning and development programs.

Board Meeting

TRAINING & DEVELOPMENT

 "Quality is the core of our business model.’’

 

5 DIMENSIONS OF DEVELOPMENT
The training and development solutions consist out of more than 56 training programs.

 
Topics are segregated into five (5) Dimensions of Development:
 
 

Leadership programs are designed by experts using actual case studies that reflect your current operational, financial,and behavioural landscapes.

Strategic Direction

Future Leadership Development 

    

Leadership Types and I
 

Driving Results 

Leadership and Communication, Conflict Resolution and Decision-Making

Additional leadership programs and one to one interventions include:

Executive Coaching   

Strategic Mapping

Personality Testing                             

Management Tool Box Journey (6 months development program for leaders)

We customize the journey with individuals and teams to support people to achieve their personal goals on their path to excellence.

2. MOTIVATION

Motivational programs are face to face interactions that include:

Goal Setting

Personal Coaching

Vision Session                             

Personality Typing and Testing

1. LEADERSHIP
 
 
 
3. CUSTOMER EXPERIENCE

The Customer Experience programs designed by Servicexcellence are experiential motivational, high-energy driven workshops!
The focus are skills, and behavioural techniques which service representatives need to stand out, serve and satisfy your customer.
The language, materials and presentations selected are all customized to align to the language and philosophy of your organization.

Managing Service & Driving Results

Stakeholder Management

 

Complaint Handling and Conflict Resolution

Telephone Techniques

 

Grooming Standards and Hygiene

CASH - Up-selling Techniques

S.M.I.L.E. – The Customer Service Culture

S.M.I.L.E. – Train the Trainer Certification

 

Train the Trainer

4. SOFT SKILLS

Soft skills programs include more than 30 different topics which, Servicexcellence developed, designed and delivered
for more than 10,693 people in over 8 countries since 2015.
Each course, regardless of the topic, is customized to suite your organization, audience and serve your desired
objectives and results.

Programs are customized in terms of:

Language and Vocabulary

Duration

 

Delivery Mode

 

Number of People

Interaction

Case Studies and Real Life Scenarios

5. TEAM DYNAMICS AND DISC PROFILING

TEAM DYNAMICS

Our team dynamics programs range from individual events to complete development journeys and focus on the
following aspects of High Performing Teams:

Trust 

Accountability

 

Results

Happiness

Collaboration
 

Team Dynamics Matrix

Team Building Events

Team Coaching

 DISC© PROFILING

The DISC Personality Test can be conducted online or as part of a Servicexcellence workshop. The Test helps you to rapidly gain insights into your blend of DISC personality and behavioural traits.

With this knowledge, you can better connect and communicate with others.
Within 30 minutes, you gain a greater understanding of why you communicate the way you do.
Using this understanding, you can communicate more effectively.

With your DISC© personality test results, you can:

Immediately Improve Your Communication Skills

Connect with Co-Workers More Effectively

 

Understand What You Need To Do To Be More Successful
When Working with Others

The additional DISC© assessment offers you a complete view of your DISC© style and how you can use it to get better results, to become a more effective communicator, and to build stronger relationships.

 

To get the greatest value from this online personality test, you will study the behavioral descriptions offered by the DISC© behavioral model in the workshop. Fun, interactive and measurable experiences will allow you to relate your insights to your daily life, and how you interact with others at home as well as at work.
 

As you gain insights and perspectives on the dynamics of your interactions with others, you will see ways to adjust either your perspective or your behaviors. When you adjust, you can bridge the differences between you and the other people in your life.

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Additional services include:

Strategic Mapping Workshops

Values-Based Workshops 

    

Focus Group Discussions
 

Satisfaction Survey

Case Study Interviews

LONGTERM DEVELOPMENT JOURNEYS


All development programs are customized to suit your needs and company vision. Training programs are suitable for 5-500 people at the same time. Depending on the program topic, depth and audience, programs take 1 full day, up to 1 year. Program delivery methods include: indoor, outdoor and online workshops. 

 

Servicexcellence Combined Service Model™ serves as a highly effective analysis tool, when identifying what and
how your organization, its teams and individuals must be developed.

 " MEASURE THE STATUS QUO BEFORE AND AFTER, AND ALWAYS KEEP TRACK OF THE  'NEW NOW'. "
  Sofie Ziethen, Founder & CEO
We use a range of pre and post-analysis tools to measure the learning and behavioural change results:

Pre-Post Skills Assessment

Pre-Post Knowledge Based Tests

 

360' Feedback

 

Online Surveys

Customer Experience Reports

Focus Group Discussions

" Servicexcellence means taking action.

 

Working with people and adding value to organizations and individuals is my personal calling.

 

Achieving excellence is my drive.

This is why I founded Servicexcellence."

  Sofie Ziethen,Founder & CEO
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Servicexcellence offers decades of corporate experience and know-how.
We combine the knowledge and strength of selected individuals
who are assigned to your project needs and deliverables.