"I love what we do, and my expertise and passion allow me to develop individuals and organizations all over the
world. I empower people to take positive action and achieve great results! Motivation, skills, the passion for people
embody the name of my company and vision."
Sofie J. Ziethen, Founder & CEO
Servicexcellence ́s training and development solutions challenge the status quo of both individuals and businesses. As a successful worldwide represented consultancy leader, leader, I have a clear vision and values which I live every day, and which contribute to achieving excellence.
Together with you, I analyze, identify, customize and deliver training and development services with passion and
motivation. Servicexcellence – Business Consulting and Development offers consulting services and educational workshops that
support skills development and culture change that positively impacts business results.
"Training and development of the human capital, skills and motivation are Servicexcellence – Business Consulting and Development ́s core business. As the Founder and CEO of the Consultancy, I work with experts and Servicexcellence’s representatives who
add value to organizations and communities.
We are professional people each possessing a passion for success; evolving organizations by supporting them, so their
people achieve happiness at work!
Our services are customized development workshops, journeys, and events designed using our experience, knowledge, proven
ability, and platforms so that solutions enable organizations to develop and evolve.
TRAINING AND DEVELOPMENT
"Quality is the core of our business model.’’
Leadership programs are designed by experts using actual case studies that reflect your current operational, financial,and behavioural landscapes.
Future Leadership Development
Leadership Types and I
Leadership and Communication, Conflict Resolution and Decision-Making
Additional leadership programs and one to one interventions include:
Management Tool Box Journey (6 months development program for leaders)
We customize the journey with individuals and teams to support people to achieve their personal goals on their path to excellence.
2. CUSTOMER EXPERIENCE
The Customer Experience programs designed by Servicexcellence are experiential motivational, high-energy driven workshops!
The focus are skills, and behavioural techniques which service representatives need to stand out, serve and satisfy your customer.
The language, materials and presentations selected are all customized to align to the language and philosophy of your organization.
Managing Service & Driving Results
Complaint Handling and Conflict Resolution
Grooming Standards and Hygiene
CASH - Up-selling Techniques
S.M.I.L.E. – The Customer Service Culture
S.M.I.L.E. – Train the Trainer Certification
Train the Trainer
Motivational programs are face to face interactions that include:
Personality Typing and Testing
4. SOFT SKILLS
Soft skills programs include more than 30 different topics which, Servicexcellence developed, designed and delivered
for more than 10,276 people in over 8 countries since 2015.
Each course, regardless of the topic, is customized to suite your organization, audience and serve your desired
objectives and results.
Programs are customized in terms of:
Language and Vocabulary
Number of People
Case Studies and Real Life Scenarios
5. TEAM DYNAMICS AND DISC profiling
Our team dynamics programs range from individual events to complete development journeys and focus on the
following aspects of High Performing Teams:
Team Dynamics Matrix
Team Building Events
The DISC Personality Test can be conducted online or as part of a Servicexcellence workshop. The Test helps you to rapidly gain insights into your blend of DISC personality and behavioural traits.
With this knowledge, you can better connect and communicate with others.
Within 30 minutes, you gain a greater understanding of why you communicate the way you do.
Using this understanding, you can communicate more effectively.
With your DISC© personality test results, you can:
Immediately Improve Your Communication Skills
Connect with Co-Workers More Effectively
Understand What You Need To Do To Be More Successful
When Working with Others
The additional DISC© assessment offers you a complete view of your DISC© style and how you can use it to get better results, to become a more effective communicator, and to build stronger relationships.
To get the greatest value from this online personality test, you will study the behavioral descriptions offered by the DISC© behavioral model in the workshop. Fun, interactive and measurable experiences will allow you to relate your insights to your daily life, and how you interact with others at home as well as at work.
As you gain insights and perspectives on the dynamics of your interactions with others, you will see ways to adjust either your perspective or your behaviors. When you adjust, you can bridge the differences between you and the other people in your life.
Additional services include:
Strategic Mapping Workshops
Focus Group Discussions
Case Study Interviews
LONGTERM DEVELOPMENT JOURNEYS
All development programs are customized to suit your needs and company vision. Training programs are suitable for 5-500 people at the same time. Depending on the program topic, depth and audience, programs take 1 full day, up to 1 year. Program delivery methods include: indoor, outdoor and online workshops.
Servicexcellence Combined Service Model™ serves as a highly effective analysis tool, when identifying what and
how your organization, its teams and individuals must be developed.
" MEASURE THE STATUS QUO BEFORE AND AFTER, AND ALWAYS KEEP TRACK OF THE 'NEW NOW'. "
Sofie Ziethen, Founder & CEO
We use a range of pre and post-analysis tools to measure the learning and behavioural change results:
Pre-Post Skills Assessment
Pre-Post Knowledge Based Tests
Customer Experience Reports
Focus Group Discussions
" Servicexcellence means taking action.
Working with people and adding value to organizations and individuals is my personal calling.
Achieving excellence is my drive.
This is why I founded Servicexcellence."