QUALITY & STRATEGIC CONSULTING
"Quality is the core of our business model.’’
Quality management ensures that an organization, product, or service offers what the promise intakes, serves to the highest standards and is consistent. Quality means credibility, sustainability, empowered people, and delighted customers.
Our Discover Excellence - Quality Management Services™ have four main components:
1. Quality planning
Devising a quality management plan that describes the processes and metrics
that are to be used.
2. Quality assurance
Assuring, validating, and exhibiting to the organization that you have the abilities, skills, knowledge, and attitude to achieve the desired outcome.
3. Quality control
Inspection, testing and measurement of project deliverables.
4. Continual improvement
Examining how the three elements above will drive further
improvements in efficiency and effectiveness.
Our approach to quality management, follows the sequence of our corporate values and are customized to your business:
Quality – quality, in all its components and factors, must firstly be defined by your organization.
Consistency – once this process is complete, your organization can allow itself to measure and review
their current actions and results against their desired goals.
Innovation – once the right measures are in place, all resources are aligned, the organization may allow
itself to review processes, standards, and actions once again. This time, with the aim to innovate, and
update actions, tools and assets used to achieve excellence.
Excellence – excellence, yet again, must be defined by the organization itself. Achieving excellence
refers to customer satisfaction, employee well-being and performance, process optimization and profit
next to growth and market share.
Various internal and external factors determine what excellence looks like for the organization, vision, and future achievements.
the organization’s status quo."
Sofie J. Ziethen, Founder & CEO
Servicexcellence – Business Consulting and Development, offers a set of analysis tools which, depending on the business landscape and scope can be used individually and in combination in the form of a holistic approach to total quality management.
Strength and Weakness Profiling Analysis
On the job observation
Smart process optimization
Focus group discussions
Interview Case studies
Customer - and employee surveys
TQM (Total Quality Management)
"Review – Rethink – Revamp –
Recap – Realize Success.''
Sofie J. Ziethen, Founder & CEO
As your trusted business partner, Servicexcellence – Business Consulting and Development supports you on your way to success.
Servicexcellence strategic consulting services focus on the business transformation of your organization.
The so-called Combined Service Model™, developed by Servicexcellence, enables you to remodel your organization
in a unique and effective way, to the extend and the grade that you foresee it.
Services are tailored and Servicexcellence’s approach services your needs only.
Using the Combined Service Model™, Servicexcellence primarily analyzes business practices and goals and make
suggestions for improvements or company direction.
COMBINED SERVICE MODEL™
Needs Analysis &
• Vision - Mission - Values
• Aspiration and Goals
• People and Process
• Customer Service
• 5 Dimensions Of Development
- Skill Building
• Leadership Consulting
• Employee Survey
• Mystery Shopping
• Competency Assessment
Servicexcellence advises your organizations on high-level decisions in an unbiased fashion, using deep industry knowledge
to deliver the best results.
Budgeting and Profit Optimization
Strategic Issue Management
Training and Development
Weak Signal Management
Servicexcellence – Business Consulting and Development, furthermore, helps you define markets and identify trends within a specific market, design new processes and support product and service launches.
We empower organizations to achieve greatness. As a successful, worldwide represented consultancy,
we live by this vision, and mission every day.
These strategies include business transformation activities in the following areas: